Privacy Policy Fortune88 – Your Personal Data Protection

Fortune88 ("we", "Platform" or "Fortune88") is an online entertainment platform operator fully committed to protecting the privacy and personal data security of every one of our players. We understand that your trust is our most valuable asset, and we do not take this responsibility lightly.

This Privacy Policy is prepared in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and explains in detail how Fortune88 collects, processes, stores, discloses and protects your personal data when you use our platform.

We encourage you to read this document in full. Should you have any questions, our customer support team is available 24 hours a day, 7 days a week via live chat or our official email.

Fortune88 collects various categories of personal data depending on the type of interaction you have with our platform. Below is a comprehensive summary of the data types we collect and the purposes for which they are collected:

In addition to data you provide directly, we also collect data generated automatically when you use our platform. This includes technical information such as IP address, device type, and browsing activity required to ensure your account security and a smooth gaming experience.

• Data you provide when registering a new account at Fortune88.
• Identity verification documents submitted during the KYC process.
• Bank account or digital wallet details for processing deposits and withdrawals.
• Your gaming preferences and account settings that you have configured yourself.
• Feedback, complaints, or enquiries you have submitted to the support team.

Fortune88 uses collected personal data solely for legitimate, relevant and necessary purposes. We do not use your data for any purpose other than those stated below without first obtaining your consent.

• Account Management: Creating, verifying, and managing your player account on the fortune88 platform.
• Identity Verification (KYC): Fulfilling legal obligations to verify player identity in order to prevent money laundering and fraud.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions securely and accurately.
• Customer Support: Providing effective technical assistance and support whenever you need help.
• Platform Security: Detecting and preventing fraudulent activity, unauthorised access, and other security threats.
• Legal Compliance: Meeting reporting requirements to the relevant authorities in accordance with applicable Malaysian law.
• Service Improvement: Analysing usage patterns to continuously improve the gaming experience and platform functionality.
• Account-Related Communications: Sending important notifications related to your account, including security alerts and policy updates.

Fortune88 does not sell, rent, or disclose players' personal data to third parties for commercial or marketing purposes. However, there are certain situations where we need to share your data with trusted parties to enable our platform to operate securely and remain legally compliant.

Parties that may receive your data:

• Payment Providers: Banks, digital wallets and payment processors that facilitate your deposit and withdrawal transactions. They receive only the minimum data required to process transactions.
• KYC Verification Providers: Technology companies that help us digitally verify player identities in accordance with PDPA requirements and anti-money laundering laws.
• Technical Service Providers: Server hosting companies, analytics services, and technology infrastructure providers that help us operate the platform securely and reliably.
• Legal Authority: Malaysian government authorities, police, or regulatory bodies requiring your data under a valid court order or legal obligation.
• Game Providers: Third-party game providers who need to verify account status in order to grant access to their games within the fortune88 platform.

All third parties we work with are required to comply with strict data protection agreements and may only use your data for specifically authorised purposes. We do not permit any third party to use your data for their own purposes.

Fortune88 continuously invests in the latest security infrastructure to ensure your personal data is always protected against unauthorised access, disclosure, alteration or destruction. The following are the security layers we employ:

While we take all reasonable steps to protect your data, no security system can be guaranteed to be 100% secure. You also play an important role in protecting your account — particularly by using a strong password and never sharing your login credentials with anyone.

Fortune88 retains your personal data only for as long as necessary to fulfil the purpose of collection or as required by applicable Malaysian law. The following is a general guide to our data retention periods:

• Active Account Data: Retained for the lifetime of your active account at Fortune88.
• After Account Closure: Basic data is retained for a minimum of 5 years in accordance with Malaysia's Anti-Money Laundering Act (AMLA) requirements.
• Financial Transaction Records: Retained for 7 years in accordance with accounting and tax legal requirements.
• Support Communication Logs: Retained for 2 years for reference and service quality improvement purposes.
• Technical Data (Server Logs): Retained for 90 days then automatically deleted.

Once the specified retention period has expired, your data will be securely deleted or anonymised so that it can no longer be personally associated with you. This deletion process is carried out in accordance with established procedures and is audited regularly.

Fortune88 uses cookies and similar tracking technologies to enhance the user experience, understand platform usage patterns and ensure account security. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login sessions and security. Cannot be disabled.
• Performance Cookies: Helps us understand how players use the platform so we can improve it. All data is collected anonymously.
• Functional Cookies: Saving your preferences such as language, theme, and display settings so you do not need to configure them each time.
• Marketing Cookies: Used only with your consent, to ensure that ads you see on other sites are more relevant to your interests.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality and user experience of the Fortune88 platform.

As a fortune88 player based in Malaysia, you have rights protected under the Personal Data Protection Act 2010 (PDPA). fortune88 respects and facilitates the exercise of all these rights at no additional charge.

To exercise any of the above rights, please contact our data protection team by email at [email protected] or via live chat on the platform. We will process your request within 14 working days of receipt.

Fortune88 is an online entertainment platform intended exclusively for individuals aged 18 and above. We do not knowingly collect, process or store personal data from any individual under the age of 18.

During the registration process, every prospective player is required to confirm that they are at least 18 years of age. Furthermore, our KYC (identity verification) process helps ensure that no minors are using our platform.

Fortune88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data management practices, new legal requirements or improvements to our services.

When significant changes occur, we will notify you via in-platform notifications or your registered email. The "Updated" date at the top of this document will always reflect the date of the latest amendment. Continued use of the Fortune88 platform after any amendment constitutes your acceptance of the updated Privacy Policy.

We encourage you to check this page regularly to ensure you are always aware of how we protect your information.

If you have any questions, concerns, or wish to exercise your rights in relation to this Privacy Policy, please contact the fortune88 Data Protection team through the following channels:

We are committed to handling every privacy-related enquiry with seriousness and professionalism. Each request will be processed within 14 business days of receipt, and we will keep you updated on the status of your case regularly.